Privacy Policy

Personal Information We Collect

When you interact with Flyball, we may collect certain personal information, depending on how you use our website and services. This may include:

• Contact information, such as your name, phone number, email address, billing address, and shipping address.
• Order and payment information, such as products purchased, payment method, transaction details, and order history.
• Account information, such as login details, preferences, and account settings.
• Customer support information, including messages or details you share when contacting us.
• Device and usage information, such as your IP address, browser type, device details, and how you browse or use our website.
• Shopping activity, such as products you view, add to cart, purchase, return, exchange, or save.

We do not collect personal information unless it is needed to provide our services, improve your experience, process orders, or comply with legal requirements.

How We Collect Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or share details through our website.
• Automatically when you browse our website, through cookies, analytics tools, and similar technologies.
• From service providers, such as payment partners, shipping partners, website hosting providers, and customer support tools.
• From third-party partners, where permitted by law and only when relevant to our services.

How We Use Your Information

Flyball may use your personal information for the following purposes:

• To Process and Fulfill Orders — Process payments, confirm orders, arrange shipping, manage returns or exchanges, and provide order updates.
• To Improve Your Shopping Experience — Remember your preferences, recommend relevant products, improve website performance, and make our website easier to use.
• To Communicate With You — Contact you about your orders, support requests, account updates, product information, or important service-related notices.
• For Marketing and Promotions — Send you offers, product updates, promotional emails, or advertisements where permitted. You can opt out at any time.
• For Security and Fraud Prevention — Protect our website, prevent fraud, verify transactions, secure accounts, and detect suspicious activity.
• To Comply With Legal Requirements — Comply with applicable laws, respond to legal requests, enforce our policies, or protect our rights and users.

How We Share Personal Information

We may share your personal information only when necessary and for legitimate business purposes, including:

• With website, hosting, and technology partners.
• With payment processors to complete transactions.
• With shipping and logistics partners to deliver orders.
• With customer support and analytics providers.
• With marketing partners, where permitted by law.
• With legal authorities, if required by applicable law.
• With business partners or affiliates, where necessary to operate our services.

We do not sell your personal information in the ordinary sense of the word. However, depending on your location, certain advertising or analytics activities may be considered "sharing" or "targeted advertising" under applicable privacy laws.

Shopify and Website Platform

Our website may be powered by Shopify or similar e-commerce platforms. These platforms help us operate our online store, process orders, manage payments, and provide a secure shopping experience.

Information you provide on our website may be processed by Shopify and other service providers in order to complete your purchase, improve website performance, and support our business operations.

For more information about how Shopify handles personal information, you may review Shopify's own privacy policy.

Cookies and Tracking Technologies

Flyball may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember your preferences.
• Understand how visitors use our website.
• Improve website performance.
• Personalize content or advertisements.
• Measure marketing performance.

You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

Third-Party Links

Our website may include links to third-party websites, platforms, or services. Flyball is not responsible for the privacy practices, security, or content of those third-party websites.

We recommend reviewing their privacy policies before sharing any personal information.

Children's Privacy

Flyball's website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has shared personal information with us, they may contact us and request that the information be deleted.

Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or storage is completely secure. For this reason, we cannot guarantee absolute security. Please avoid sharing sensitive or confidential information through unsecured channels.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services.
• Manage your account.
• Process orders and returns.
• Meet legal, tax, or accounting requirements.
• Resolve disputes.
• Enforce our terms and policies.

When information is no longer required, we may delete, anonymize, or securely store it as required by law.

Your Rights and Choices

Depending on where you live, you may have certain rights over your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request a copy of your personal information.
• Opt out of marketing communications.
• Opt out of certain targeted advertising or data sharing, where applicable.

To make a request, you can contact us using the details provided below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

Marketing Communications

If you receive marketing emails from Flyball, you can unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing messages, we may still send you important non-promotional emails, such as order confirmations, delivery updates, account notices, or customer service responses.

International Data Transfers

Your personal information may be stored, processed, or transferred outside your country of residence, depending on where our service providers operate.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy laws.

Changes to This Privacy Policy

Flyball may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or if you would like to exercise your privacy rights, please contact us at: